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Set away message facebook messenger3/21/2024 ![]() ![]() That way, your message isn’t necessarily automated, but it still follows a script that maintains consistency across your org. To add a more personal touch, you can create and save common replies. ![]() You can also use an auto reply to point people in a more helpful direction if you want to conduct customer service inquiries off of social media. For brands, there are different ways to utilize automated messages as a customer service tool.įor starters, you can set up frequently asked questions that a user can choose from before talking to a real person. It’s no secret that Facebook has become a top channel for customer service. If you don’t have any other automated messages set up, a greeting message is a great place to start. This is simple yet professional reply ensures customers feel acknowledged, even if your team doesn’t have the time or bandwidth to reply right away. Tapping “Get started” triggers Levi’s auto-reply, as shown below. Tapping that button opens a chat window that prompts you to tap “Get started” to start the conversation. One of the first things you see on the brand’s page is the CTA button at the top that prompts users to send them a message and let them know how they can help. Levi’s has a good example of this type of reply on its Facebook page. When you acknowledge you’ve received their message, your customer won’t feel like they’re being left on read. This type of automated message is triggered when a user starts a conversation with you on Messenger. If you’re new to automating DMs, a good instant message to start with is a simple greeting. We’ll also share examples of instant replies in action from businesses that have implemented them in their Facebook Messenger strategy. 5 sample automated responses for Facebook MessengerĮnough of the hypotheticals! If you’re looking for real-life examples of how and when to use auto replies, here are the different types of responses you can set up in Messenger. ![]() That way, someone on your team is always in the loop and ready to handle any type of customer inquiry that lands in your inbox. This is why it’s helpful to use a social media inbox tool that allows you to easily collaborate and assign messages to other people in your organization. In this case, a real person on your team may need to be readily available to prevent the situation from escalating. There may even be times when a customer wants to speak to a human right away, depending on their situation. If your auto-reply isn’t thought-out, it can feel impersonal. Just remember to exercise caution when you’re automating. Quick, reliable responses can help boost your audience’s trust in you. On top of that, 66% say they’re more likely to do business with or purchase from a company they can contact via messaging.Īuto replies help to make sure your customers are acknowledged even when you’re away from your computer. Building brand trustĪccording to a survey conducted by Facebook, 74% of people say they feel more connected to a business when they can message them directly. If you want to create auto-replies and manage messages (not to mention mentions, engagements, and emoji reactions) across *all* social platforms, all in one place, use a third-party tool like Hootsuite Inbox. However, Meta’s tools can only be used to manage messages on Facebook and Instagram. Just make sure your team stays on top of each conversation and the appropriate people see it. Auto replies can be a big help when it comes to customer service issues. And with it comes the need to sharpen your responses and improve your customer interactions over Facebook Messenger.Ī great way to use Facebook auto replies is to help customers navigate common issues or frequently asked questions. Social media customer service is here to stay. Source: HEB on Facebook Customer service inquiries Being responsive also helps boost your average Facebook response time, which is displayed on your page for all visitors to see. Auto replies ensure that your followers and customers get an immediate response to their queries or feedback. ![]() This is where automated messages can help. Not only is it an easy and natural platform for people to communicate on, but followers also expect fast responses due to the instant nature of social media DMs.Īs a busy marketer or business owner, you probably want to reply to every message as soon as you see it. It’s no secret that Facebook Messenger has become a go-to channel for customers seeking to communicate with brands. Let’s go over the different ways of using Facebook auto reply and how it can benefit your brand’s social presence and customer service. There are several scenarios where it makes sense to have instant replies set up on Facebook. Book a Demo What can you use Facebook auto reply for? Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. ![]()
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